Remote IT operations for leadership teams

IT Operations Ownership for Remote-First Teams

I take operational responsibility for IT environments in remote-first companies — ensuring reliable systems, documented processes, and predictable outcomes without building an internal IT department.

This service is designed for companies that:

  • Operate with remote or hybrid teams
  • Depend on SaaS tools, cloud infrastructure, and documented processes
  • Want IT handled predictably, without ongoing firefighting or leadership involvement

All engagements are remote-first, outcome-driven, and delivered within clearly defined boundaries.

Start with a Remote IT Audit

Mandatory 30-day onboarding before any ongoing engagement.

Trusted by SaaS, fintech, real estate, utilities, and media organizations since 2016

2022 – Industry: Software

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"it quickly became clear how valuable his entrepreneurial skills in knowledge management, device management, and remote support are to us."

"Mr. Dodin is fluent in both English and German, he was able to communicate directly with all the project stakeholders and suppliers with ease, and solve problems proactively, without the need for constant guidance."

2021 – Industry: Real Estate

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"He independently resolved a variety of issues related to Microsoft Teams and Dell hardware, produced clear and user-friendly documentation for end users, and documented processes to support the ITSM team's operations." (translated from German)

"During periods of high workload, he was a significant asset to the team. He demonstrated strong engagement and initiative, particularly in his communication with vendors and in his ability to clearly explain complex IT topics to end users." (translated from German)

2019 – Industry: Fintech

Fintech company testimonial thumbnail

"He single-handedly took the initiative to coordinate and clarify processes with the responsible parties"

"he provided such a well-organized, high-level of tech-support on-site and remotely, that our surveys of the Berlin users showed a higher approval rate of the help desk just two months after Mr Dodin started."

2018 – Industry: Utilities

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"In addition to effectively managing daily operations, he proactively developed solutions using the available software, including the creation of a central knowledge management system. He also improved hardware rollouts as well as replacement and loan processes, making them significantly clearer and more efficient." (translated from German)

"Mr. Dodin demonstrates exceptional patience and understanding in his interactions with end users, particularly when guiding less experienced users in the use of mobile phones and other devices." (translated from German)

2016 – Industry: Media

Media company testimonial thumbnail

"He is self-sufficient, dependable and well-organized."

"Mr Dodin was always friendly and professional in supporting our users on site and remotely"

The Problem

Most remote teams don't have an IT problem.

They have an ownership problem.

IT becomes a distraction instead of an enabler — and leadership pays the tax.

The Solution

I take operational responsibility for your IT environment.

That means:

No onsite presence.
No open-ended support.
No hidden scope.

How It Works

  1. MANDATORY Remote IT Audit (30 Days)
    I map your systems, risks, and dependencies and establish an operational baseline.
  2. Monthly Retainer (Operational Ownership)
    You choose the level of ownership—from execution to full operational control.
  3. Predictable Delivery
    Clear scope, deliverables, and reporting every month.

What I Handle

Always remote. Always bounded.

Engagement Models

Commercial Terms

Each engagement starts with onboarding. No exceptions.

Who This Is For

Next Step

Start with the Remote IT Audit & Onboarding.

You'll get:

Request Onboarding Details